Life beyond the first purchase: how to grow a loyal customer base in online retail

Webinar

Speakers

James Dunford Wood

Chief Customer Officer

Ometria

Charlie Casey

CEO

LoyaltyLion

Robin Lewis

Head of Partnerships

Feefo

Join Feefo, LoyaltyLion and Ometria as we examine the important issue of fostering loyalty in your customer base. The webinar will focus on:

  • Loyalty metrics, and the the important role that loyalty programmes play in customer retention.
  • How to use consumer feedback to increase consumer trust and boost customer loyalty.
  • How to implement lifecycle marketing to reach customers in the key moments after a purchase to encourage them to shop again.
Watch webinar