How to create marketing experiences your customers will love 

What does a great customer experience actually look like? It's easy to know when you may have missed the mark but what does "great" look like to consumers? We asked 4000 of them for their thoughts. 

This download explores:

- Top consumer annoyances

- How loyalty should be recognised 

- Consumer comfort with AI 

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Why OmetriaMAIN SITE


Ometria is a customer marketing platform that enables retailers to send personalised, relevant marketing messages throughout the customer journey.
Ometria is trusted by some of the fastest growing retail brands in the world such as Moss Bros, Crew Clothing, Charlotte Tilbury, Feelunique, LoveCrafts, Wonderbly, and



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Consumer Census 2019